Privacy Policy
Last updated: September 28, 2026
1. Information We Collect
When you use TrueSoulMatch™, we may collect the following types of information:
- Name, age, gender, contact details
- Profile photos and personal descriptions
- Educational and professional background
- Family details and preferences
- Government ID for verification purposes
- Device information and IP address
- Usage patterns and app interactions
- Location data (with your permission)
1a. Face Data (Identity and Photo Verification)
To keep members safe, verification is required before anyone can contact anyone on TrueSoulMatch™. Your profile is shown to other members once it has your gender and date of birth — you do not need to verify first. A profile that is not fully verified yet is labelled ("Not yet verified" or "Verification in progress"), verified profiles are shown first in Discover and search, and a rejected check keeps a profile hidden. A verified government ID and a face check are both required before you can like, send interest, send a request, message or call anyone, and the other member must have verified theirs too. For the face check we collect:
- A selfie photograph that you capture in the app
- The photo on your government ID, from your ID verification
How it is used. These images are used for one purpose only: to confirm that you are the person on your ID, and that the photos other members see are of you. Your selfie is compared with the photo on your ID. Your main profile photo, if you have one, and every photo you add later, is checked against that same selfie. The result we keep is a similarity score and a pass or fail status. We do not use face data for advertising, for matchmaking, for training any model, or to identify you anywhere outside your own account.
Sharing and storage. Face data is processed only by our cloud infrastructure provider, on our behalf, and is shared with no one else. It is never sold, and never disclosed to other members, advertisers, or data brokers. Processing and storage both take place in India. The comparison is image to image: no facial template, faceprint, or biometric vector is created or kept. The images are stored in our private storage and are not publicly accessible.
Retention and deletion. Your verification images are retained for as long as your account exists, so that we can re-check a verification if it is disputed. When you delete your account, your selfie and your ID images are permanently deleted from our storage along with the rest of your data. You may also request deletion of your face data at any time, without deleting your account, by writing to the contact address below; because verification is required, removing it means you cannot reach out to other members until you verify again.
2. How We Use Your Information
We use your information to:
- Create and maintain your matrimonial profile
- Provide matchmaking and recommendation services
- Verify your identity for safety and authenticity
- Facilitate communication between members
- Improve our services and user experience
- Send important updates about your account
- Ensure platform safety and prevent misuse
2a. Automated Safety Check in Chat
To help protect members from matrimony scams, an automated check looks at the wording of each message as it is sent, against known scam patterns — requests for money, UPI or bank details; moving the conversation off the app before meeting; requests for intimate photos; and threats to share them. When a pattern matches, the recipient of the message sees a short safety note with the option to report the profile and the national cybercrime helpline (1930).
- No person reads your messages. The check is automated and runs only in the moment a message passes through our servers to your match. Nobody at TrueSoulMatch reads conversations, and our internal tools have no screen that displays them — with one exception that is yours to make: if you report a member and choose to include the recent messages, the last 25 messages of that chat, and any notes sent with a connection or contact request between the two of you, are shared with our safety team to act on your report, and viewing them is logged. In a family chat the same choice shares the last 25 messages between you and the member you report — never other family members' messages.
- A record of contact, never its content: to prevent misuse, we keep a record of when and with whom messages and calls happen (and how long a call lasted) — never what was said — for up to 1 year. If you report someone, the record of calls and requests between the two of you is kept with the report. The record is deleted with your account unless it is needed for a safety investigation.
- What we store: only the type of alert (for example “money”) and the name of the pattern that matched, attached to that message or request — never a separate copy of its text.
- Request notes and family chat: the note sent with a connection or contact request, and messages in a family chat, go through the same automated check. They carry no safety note yet; a match is recorded against the sender as the alert type only, as in chat. If a member withdraws a connection request, its note is kept for 90 days — so the person who received it can still include it in a report — and then deleted.
- Notifications never quote your messages: a push notification says who wrote to you, and a family-chat notification (push, email or SMS) says only that there is a new message — never what it says.
- Voice messages: an automated system transcribes a voice message so its wording can be checked against the same patterns. The transcript is used only for that check and is not kept. No person listens to your voice messages.
- What it leads to: a member whose messages repeatedly match these patterns is flagged for a human review of their profile (not their chats), and a profile reported by two different verified members, or by one fully verified member (government ID and face), is taken out of discovery, and has its messaging and calls paused, as soon as that report lands, pending that review. Reversal is a human decision.
- Messages are encrypted at rest on our servers. Because the check runs on the server, messages are not end-to-end encrypted; see Data Security below.
- Notes at the start of a new chat: when a conversation opens, each of you sees a short note built from what is already on the other member's profile and whether any of it has been matched to a register — so a note about the claims on your profile is shown to them, exactly as theirs is shown to you. Nothing is stored for this, and nothing is read beyond what you can already see on that profile. The note is live on the web; in the app it arrives with an update.
2b. Saathi, your AI relationship coach
Saathi is optional; you choose when to use it. When you write or talk to Saathi, your messages (and, for voice, your audio) are processed by our AI service provider to produce its replies. Aisha, our guided questionnaire and couples interviewer, uses the same provider, including its speech services to hear and speak.
- What we keep: your most recent 100 Saathi messages, and any notes you write in Saathi's mood check-ins, encrypted at rest. They are deleted when you delete your account.
- What we don't do: Saathi conversations are never shown to other members or your family and are not used for matchmaking. Our internal tools don't show staff your conversations. If you rate a reply, we see the rating, not the conversation.
- Safety: if something you write in English or Hindi suggests you may be at risk, Saathi points you to helplines. Saathi is not a therapist or a medical service.
3. Information Sharing
With Other Users: Your public profile can be seen by signed-in members who have added their gender and date of birth, and by family accounts linked to them. Your email, phone number, ID documents, social media handles and exact location are never shown. Only members who have verified their government ID and face can contact you, and a profile that is not fully verified yet is labelled as such.
With Wedding Partners you contact: when you send an enquiry to a wedding partner, your name, your verified email and phone number (or what you type, if your account has none verified) and your message are sent to that partner as a lead in their client list. Nothing is sent to a partner you have not contacted. The enquiry is included in Download My Data and deleted with your account.
With Service Providers: We may share data with trusted third-party services for verification, payment processing, platform maintenance, and AI processing for Saathi and Aisha.
Legal Requirements: We may disclose information when required by law or to protect our users' safety.
We Do NOT: Sell your personal information to advertisers or unrelated third parties.
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of sensitive data
- Secure data storage and transmission
- Regular security audits and updates
- Access controls and authentication
5. Your Rights and Choices
- Access and update your personal information
- Delete your account and associated data
- Control who can view your profile
- Opt-out of non-essential communications
- Request a copy of your data
6. Data Retention
We retain your information for as long as your account is active. When you delete your account, we will remove your personal information within 30 days, except where we're required to retain it for legal or safety reasons.
Evidence for an open safety report. If you delete your account while a safety report about you is open (not dismissed), or while your account is suspended or under review, we keep the evidence for up to 180 days after your account deletion is carried out, or until the report is dismissed, so that it can be reviewed and, where the law requires, provided to the authorities. If your account was suspended, the evidence is kept for up to 180 days; dismissing a report does not end it. The evidence is your conversations, calls, connection and contact-sharing requests with the person who reported you — not with anyone else — and your identity verification record without the ID images. Everything else is deleted as usual, and no one at TrueSoulMatch can read the kept conversations in our tools; our safety team sees only the messages the reporter chose to share with their report.
7. Children's Privacy
TrueSoulMatch™ is intended for users who are 18 years or older. We do not knowingly collect personal information from individuals under 18 years of age.
8. International Users
TrueSoulMatch™ is primarily designed for users in India. If you access our service from other countries, your data may be transferred to and processed in India.
9. Community Q&A
Community Q&A works differently from the rest of the Service, and it is worth being explicit about how.
What becomes public. The text of any question, answer or reply you post is published publicly — readable without an account and indexed by search engines — together with the handle you posted under and the date. Your name, email, phone number, photographs and profile details are never published alongside a community post.
Your handle. Posts appear under a generated pseudonymous handle. We keep the link between that handle and your account internally, so that our moderation and safety obligations can be met, but that link is not shown publicly and is accessed only where a safety review requires it.
What we keep after deletion. If you withdraw a post, we stop displaying it, but we retain a moderation record — including the original content — so that a record survives the removal. This lets us meet our obligations under the Information Technology Rules, 2021 and respond to later complaints or lawful requests. We cannot remove copies that search engines or other third parties made while the post was public. If you delete your account, your public questions and answers stay, but your name and handle are removed and they show as a former member.
Content review. Posts are automatically screened before publication, including by AI classification, to detect harmful or unlawful content, and may be reviewed by a person. Content raising safety concerns — including self-harm, abuse, or risk to a minor — may be reviewed by a member of our safety team and, where necessary, reported to the appropriate authority.
Please do not post personal information. Yours or anyone else’s. Once published it is public, and the practical limits on undoing that are described above.
10. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Data Controller: Sandipan's Technologies (OPC) Private Limited (operator of TrueSoulMatch™) · CIN: U62011KA2025OPC212361 · GSTIN: 29ABSCS0747A1Z6
Registered Office: WeWork Prestige Atlanta, Software Industry, No. 10/12, 80 Feet Main Road, Koramangala 1A Block, Bangalore South, Karnataka 560034, India